Privacy Policy

1. Introduction

This Privacy Policy describes how PSFutureMail collects, uses, stores, and protects your personal information when you use our website and services. We are committed to transparency and to handling your data responsibly. By using PSFutureMail, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Who Operates PSFutureMail

PSFutureMail is operated as a solo venture. For questions about this policy or your data, you can reach us at hello@psfuturemail.com. You may also use our contact page to get in touch.

3. Information We Collect

Depending on how you use PSFutureMail, we may collect:

• Account information: When you sign up, we collect your name, email address, and password (stored in encrypted form).
• Letter content: The text of letters you write, along with delivery dates and recipient addresses. Private letters stay private; public letters are only shared if you explicitly choose to publish them.
• Usage data: We may collect technical information such as your IP address, browser type, device type, and approximate location (e.g., country) to operate and improve the service.
• Communications: If you contact us via email or our contact form, we keep a record of that correspondence.
• Payment information: If you subscribe, payment processing is handled by a third-party provider. We do not store your card details on our servers.

4. How We Use Your Information

We use your information to:

• Create, store, and deliver your scheduled letters
• Manage your account and authenticate you
• Display public letters you choose to share
• Send you notifications related to your letters (e.g., delivery confirmations)
• Respond to your questions and support requests
• Improve the service, fix bugs, and analyze usage patterns
• Comply with legal obligations and protect our rights

We do not sell your personal information to third parties for marketing or advertising purposes.

5. Legal Basis for Processing

Where applicable privacy laws require a legal basis, we process your data based on: (a) your consent when you sign up or publish content; (b) performance of the contract between you and us when we deliver your letters; and (c) our legitimate interests in securing the service, preventing fraud, and improving the product. You may withdraw consent at any time by contacting us or deleting your account, subject to our need to retain certain data for legal or operational reasons.

6. Data Retention

We retain your data for as long as your account is active and as needed to provide the service. If you delete your account, we will delete or anonymize your personal data and letter content, except where we must retain information for legal, regulatory, or security purposes. In those cases, we keep only what is necessary and for as long as required by applicable law.

7. Sharing and Third Parties

We may share your information with:

• Service providers: Hosting, email delivery, payment processing, and analytics. These providers are bound by contracts that require them to protect your data and use it only for the purposes we specify.
• Legal authorities: When required by law, court order, or to protect our rights, safety, or property.

If we transfer data to countries outside your jurisdiction, we take steps to ensure appropriate safeguards are in place as required by applicable law.

8. Your Rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (subject to legal exceptions)
• Restrict or object to certain processing
• Data portability - receive your data in a structured format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority in your jurisdiction

To exercise any of these rights, contact us at hello@psfuturemail.com. We will respond within a reasonable period as required by applicable law.

9. Data Security

We implement technical and organizational measures to protect your data, including:

• Industry-standard encryption - Your letters are encrypted with the same standard used by banks and governments worldwide
• Database redundancy - Multi-region replication and automatic backups protect against hardware failures and disasters
• 24/7 monitoring - We monitor delivery systems around the clock and respond quickly to issues
• Audit trail - Delivery attempts and status are logged for accountability and troubleshooting
• Secure connections - HTTPS, access controls, and encrypted passwords

No system is completely secure; we cannot guarantee absolute protection against unauthorized access, but we take your privacy seriously and will notify you of any significant breach as required by applicable law.

10. Cookies and Similar Technologies

We use cookies and similar technologies for essential functionality (e.g., keeping you logged in), analytics to understand how the site is used, and to improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect how the site works.

11. Children

PSFutureMail is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

12. Disclaimer

PSFutureMail is a personal writing and reflection tool. It is not a substitute for professional mental health, medical, or legal advice. If you are in crisis or need immediate support, please contact emergency services or a qualified professional in your area. You are responsible for the content of your letters and for ensuring you have any necessary consent before including information about others.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent version. If we make material changes, we will notify you by email or through a notice on the site. Your continued use of PSFutureMail after changes take effect constitutes acceptance of the updated policy.

14. Governing Law

This policy is governed by the laws of the jurisdiction applicable to your use of the service. Where you are located may affect your rights under local data protection laws. We strive to comply with applicable privacy regulations in the jurisdictions we serve.

15. Contact

For privacy-related questions, to exercise your rights, or to report a concern, contact us at hello@psfuturemail.com or through our contact page.